These terms cover every service we sell, across markstilesmarketing.com, theaiguyz.com, and fixmycrmfast.com. They are under review by counsel and may be revised. The version in force for your purchase is the one published on the day you ordered.
Terms of Sale
Mark Stiles Marketing, LLC Last updated: July 28, 2026
These terms govern purchases made through markstilesmarketing.com, theaiguyz.com, and fixmycrmfast.com. The AI Guyz and Fix My CRM Fast are trade names of Mark Stiles Marketing, LLC, a Michigan limited liability company. Whichever site you buy from, your agreement is with Mark Stiles Marketing, LLC.
Placing an order means you accept these terms.
1. Who we are
Mark Stiles Marketing, LLC 2288 Anchor Ct Holt, Michigan 48842 517-955-9295 · Mark@markstilesmarketing.com
2. What we sell
We provide diagnostic and repair services for business websites, digital presence, and CRM systems. Our services fall into three groups, and the distinction between them matters legally as well as practically.
Diagnostic services examine what is publicly visible or what you show us, and produce a written report. These are read-only. They include the Digital Diagnosis, the CRM Audit, and the free CRM & Website Snapshot.
Repair services make changes to systems you own, with your authorization. These include the Fix, Google Business Profile and Apple Business Connect optimization, and AI Search Citation work.
Build services create new assets for you, principally new website builds priced by page count.
Current prices are shown at checkout and may change at any time. The price that applies to your order is the one displayed when you place it.
3. Who can buy
Our services are sold to businesses and to individuals acting for business purposes. You must be at least 18 years old and authorized to enter agreements on behalf of the business you represent.
If we learn that a purchaser does not meet these conditions, we will refund the purchase and stop work.
4. Orders, payment, and taxes
Payment is due in full at the time of order, in US dollars.
Card payments are processed by Stripe. We do not receive, store, or have access to your full card number. Stripe's own terms and security practices govern the payment transaction itself, and we cannot accept responsibility for the operation of Stripe's systems.
Prices are exclusive of any sales or use tax that may apply. Where we are required to collect tax, it will be shown at checkout. You are responsible for any taxes arising from your own use of the services.
An order is accepted when we send written confirmation or begin work, whichever comes first. We may decline any order.
5. Delivery and timelines
Everything we sell is delivered electronically. Nothing is shipped physically.
Diagnostic reports are normally delivered within 3–5 business days of receiving the information we need to begin.
Repair work timelines are confirmed in writing before work starts.
Website builds move at the pace of the materials you provide. We cannot commit to a completion date until we have received your logo files, images, content, and any platform access the build requires.
Timelines are estimates made in good faith, not guarantees. Where a delay is caused by information or access we are waiting on from you, the timeline extends accordingly.
6. Diagnostic work is read-only
This is a core commitment and a deliberate limit on what we do.
During any diagnostic engagement we do not write to, modify, merge, delete, or reorganize your data or systems. We look, we record what we find, and we report it. Where you grant us access to a system for diagnostic purposes, we ask for read-only credentials and we do not use any greater permission that access may incidentally carry.
A diagnostic engagement never includes making changes. If you want changes made, that is repair or build work under Section 7, and it requires a separate agreement.
7. Repair and build work requires separate authorization
Before we make any change to a system you own, you must give us written authorization that identifies what we are permitted to change and what access we are being granted.
This is separate from, and never implied by, the purchase of a diagnostic service. Buying a report does not authorize us to act on it.
Scope. Repair work covers the specific items identified and agreed in writing. Where the Fix is described as covering a set number of items, that number is the scope. Work that turns out to be larger than what was quoted becomes its own separately scoped and separately priced agreement. It never appears as an unexpected addition to an existing invoice.
Backups. You are responsible for maintaining current backups of any system we are authorized to work on. We will ask you to confirm a backup exists before we begin. We are not a backup service and cannot restore data we did not create.
Your systems remain yours. You retain ownership and administrative control throughout. You may revoke our access at any time, though doing so mid-engagement may prevent us from completing work already paid for.
8. What we need from you
We can only work with what we are given. You agree to provide accurate information, to grant access you are actually entitled to grant, and to respond to reasonable requests for the materials a job requires.
Where you give us access to a third-party platform, you confirm you have the right to do so, and you remain bound by that platform's own terms. We are not responsible for a third party suspending, changing, or terminating your account.
If a project stalls for more than 60 days awaiting materials or responses from you, we may close it as delivered to the extent of work completed.
9. Credits, refunds, and cancellation
Before work begins. You may cancel any purchase for a full refund at any point before we start, by emailing us.
Diagnostic fees are credited, not refunded. Where a service is described as crediting toward later work, that credit applies in full against a repair or build engagement started within 30 days of your report being delivered. The credit has no cash value and is not refundable on its own.
Once diagnostic work is delivered. A completed report cannot be un-delivered, so we do not offer refunds on delivered reports. What we offer instead is Section 10.
Once repair or build work has begun. Refunds are limited to the portion of the engagement not yet performed.
Free services. The CRM & Website Snapshot is provided free of charge, at our discretion, with no commitment as to timing. We may decline or discontinue it.
10. Our accuracy and satisfaction commitments
These are the promises we do make, stated precisely so there is no ambiguity about their limits.
Accuracy. If a finding in your report is factually wrong, tell us within 14 days of delivery. We will re-check it and reissue the report at no cost.
Satisfaction on repair and build work. If completed work does not match what was scoped and agreed in writing, tell us and we will continue working on it until it does, at no additional charge. This is a commitment to keep working, not a commitment to refund. It applies to what was agreed, not to a change of mind about what should have been agreed.
Neither commitment is a guarantee of any business outcome. See Section 11.
11. No guarantee of results
We do not promise rankings, traffic, leads, revenue, conversion rates, AI citation placement, or any other business result.
Search engines, AI systems, and advertising platforms are controlled by third parties who change their behavior without notice and without explaining themselves. Statistics and benchmarks shown on our sites are drawn from published industry research, describe the market generally, and are not predictions about your business.
Where our sites show a sample or illustrative report, it is labeled as such. Your results reflect your own systems.
12. How we use AI
We use AI tools to work through diagnostic and production tasks efficiently. This is disclosed openly because you deserve to know how the work is done.
Every finding we deliver and every change we make to a live system is reviewed and approved by a person before it reaches you or takes effect. No automated system operates unsupervised inside a client's systems.
13. Deliverables and intellectual property
Your report is yours. Once paid for, you own the report we deliver and may act on it however you like — with us, yourself, or another vendor. We place no restriction on that.
Work product transfers on payment. For build work, ownership of the final delivered assets passes to you when the engagement is paid in full.
What stays ours. Our methods, templates, internal tooling, scoring frameworks, and report formats remain our property. Nothing here licenses you to resell our services or reproduce our materials as your own.
Anonymized examples. We may describe engagements in anonymized form as case studies, with identifying details removed, unless you tell us in writing not to.
14. Confidentiality and your data
We treat non-public information you share with us as confidential and use it only to perform the services.
We collect and process personal data as described in our Privacy Policy, which forms part of these terms. Where you provide us with personal data belonging to your own customers or contacts, you confirm you have the right to do so.
Our current security posture, stated honestly. SOC 2 certification, HIPAA Business Associate Agreement capability, errors and omissions insurance, and cyber liability coverage are in progress and expected during 2026. They are not in place today. If your situation requires any of these before you can work with a vendor, tell us before you buy, and we will tell you plainly where we stand rather than let you assume.
15. Limits on our liability
To the maximum extent the law allows:
Our total liability arising from any engagement is limited to the amount you paid us for that engagement.
We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if we were told such losses were possible.
Nothing in these terms limits liability for fraud, for willful misconduct, or for anything that cannot lawfully be limited.
16. Indemnity
You agree to hold us harmless from claims arising out of your own unlawful use of the services, your breach of a third party's rights, or access you granted us that you were not entitled to grant.
17. This is not professional advice
Our services do not constitute legal, tax, financial, accounting, insurance, or other licensed professional advice. Where a matter touches one of those areas, consult a qualified professional. We are marketing and systems practitioners, and we will tell you when something is outside what we can properly speak to.
18. Communications
Buying from us or requesting a free service means you consent to us contacting you about that engagement.
Marketing emails are separate. You can unsubscribe from those at any time using the link in any marketing message, and unsubscribing does not affect service communications about work in progress.
19. Changes to these terms
We may update these terms. The version in force for your purchase is the one published when you placed your order. Material changes will be reflected in the "last updated" date above.
20. Governing law and disputes
These terms are governed by the laws of the State of Michigan, without regard to conflict of law principles. Any dispute will be brought in the state or federal courts located in Michigan, and both parties consent to that jurisdiction.
Before filing anything, please contact us directly. Most problems are faster to fix than to litigate, and we would rather fix them.
21. General
If any provision is held unenforceable, the rest remains in force.
These terms, together with our Privacy Policy and any written scope agreement for a specific engagement, are the entire agreement between us. Where a signed engagement agreement conflicts with these terms, the engagement agreement governs for that engagement.
You may not assign your rights under these terms without our written consent.
Questions about these terms: Mark@markstilesmarketing.com · 517-955-9295